When adding a new staff member to the System Users list (found under System Settings), you may be presented with the error message “Duplicate email was identified. Please enter a different email.”. This means that the email address you have entered has been previously used in Consent2Go. This could be for a range of reasons, including:

  • They are already active in Consent2Go; please double check your system users list.
  • The staff member was formerly at a different school that used Consent2Go, and their email address has not changed since then.
  • They are a former student and the email address entered is the same as their previous student email.
  • Their account was created in Consent2Go previously, but it has since been deleted/disabled.

If you find yourself unable to add a staff member due to these reasons, and you have confirmed that they are not in your System Users list, please contact the Consent2Go Support Team for further assistance.