FAQ

Frequently asked questions from school staff

How do I login to Consent2Go?
When Consent2Go is implemented at your school, usually you will receive specific information on how to log in for your circumstances. If you haven’t, please...
Mon, 11 May, 2020 at 12:28 AM
How do I reset my password?
You can reset your Consent2Go password via the Login Page: Go to www.mcbschools.com/login , and enter your email address; click Next. Instead of entering...
Mon, 11 May, 2020 at 12:33 AM
How do I add other staff to Consent2Go?
To create an account for any other staff members, ensure they have a valid email address and you are authorised to add staff to Consent2Go. Click the cog ...
Thu, 14 May, 2020 at 1:38 PM
Why does it say “Duplicate Email Address” when I enter a new staff member’s email address?
When adding a new staff member to the System Users list (found under System Settings), you may be presented with the error message “Duplicate email was iden...
Mon, 11 May, 2020 at 12:42 AM
What system role should I assign to each staff member?
This is a decision that is commonly made by the school. Each staff member must be assigned a role, which determines how much access the staff member has in ...
Mon, 11 May, 2020 at 12:51 AM
How do I send login details to another staff member?
If your school has set up Consent2Go with Single Sign-On (SSO), no details need to be sent to the staff member. Please see How do I login to Consent2Go? for...
Mon, 11 May, 2020 at 12:59 AM
How do I update the school’s main contacts and management details?
Some management details can be updated by the school. Follow these steps to edit this information: Click the cog wheel in the top right of your screen. ...
Mon, 11 May, 2020 at 1:01 AM
How do I update the school’s branding, headers, and footers?
These are all features that the school can customise to suit their branding image and specifications. Follow these steps to edit the header or footer: Cl...
Mon, 11 May, 2020 at 1:07 AM
How do I modify what questions are asked of parents in the Profile Update?
When completing the profile update, parents are asked a range of questions that provide the school with a detailed picture of the student profile. However, ...
Mon, 11 May, 2020 at 1:13 AM
How do I change the question(s) asked in relation to photo and media consent?
The photo/media consent question is asked of parents during the profile update. By default, it is a single statement that parents can tick to give consent t...
Mon, 11 May, 2020 at 1:21 AM