FAQs

Frequently asked questions that relate to parent and guardian users

Is Consent2Go a third-party provider?
Consent2Go is a direct provider of services to the school and complies with the same requirements that other current system providers used in the school do....
Wed, 13 May, 2020 at 10:45 AM
How do I access Consent2Go?
As a parent using Consent2Go, you will not need to log in or use a password to access Consent2Go and your child’s information. When required, the school wil...
Wed, 13 May, 2020 at 10:48 AM
How do I download the app for Consent2Go?
There is no Smartphone app required to use Consent2Go. The platform can be accessed via any web browser by clicking on the link you receive in your email.
Wed, 13 May, 2020 at 10:50 AM
Why can’t I see my child’s other parent/guardian?
When viewing page 1 of the profile update (Contact Details) your personal information will always appear first. When you can only see your details, this mea...
Wed, 13 May, 2020 at 10:59 AM
Why are some emails addressed solely to my child’s other parent/guardian?
If you are sharing the same email address with your child’s other parent/guardian, you will only receive one copy of the excursion invitation. This email wi...
Wed, 13 May, 2020 at 11:01 AM
What button do I click on when using Consent2Go?
When required, the school will correspond with you via email. The subject line will indicate whether the email contains an Event/Excursion invitation, a Stu...
Wed, 13 May, 2020 at 11:14 AM
Why didn’t I receive an email?
There are a variety of reasons why you may not have received communication from the school. As a first step, please confirm with the school that they have s...
Wed, 13 May, 2020 at 11:17 AM
How do I update my child’s student details?
There are two primary ways to update your contact details, your child’s care information, and their medical data: Complete a student profile update When ...
Wed, 13 May, 2020 at 11:26 AM
How do I update my personal contact details?
There are two primary ways to update your contact details, your child’s care information, and their medical data: Complete a student profile update. When...
Wed, 13 May, 2020 at 11:55 AM
Can I update my details, even though the school has not sent me a profile update invitation?
If you or your child’s details have changed recently, it is best to notify the school of the adjustment. To do this when the school has not sent you a profi...
Wed, 13 May, 2020 at 11:53 AM