FAQs (29)

Frequently asked questions that relate to parent and guardian users

Do I have to upload a document for my child’s medical condition?

Modified on Thu, 21 May, 2020 at 3:01 PM
Why am I stuck on the first page (contact details) of the Student Profile Update?

Modified on Sat, 30 May, 2020 at 7:51 PM
I didn’t receive a verification code when changing my email address, what do I do?

Modified on Sat, 30 May, 2020 at 7:55 PM
What can I do when the verification code doesn’t work?

Modified on Sat, 30 May, 2020 at 8:03 PM
How do I update my family living situation?

Modified on Sat, 30 May, 2020 at 8:09 PM
Why am I stuck on the second page (care details) of the Student Profile Update?

Modified on Sat, 30 May, 2020 at 8:35 PM
Can I submit the profile update without uploading an Immunisation Document?

Modified on Sat, 30 May, 2020 at 8:18 PM
Why does my child have an incorrect medical condition listed?

Modified on Sat, 30 May, 2020 at 8:29 PM
Why can’t I submit my profile update?

Modified on Sat, 30 May, 2020 at 8:38 PM
How can I get an invitation to an event/excursion?

Modified on Sat, 30 May, 2020 at 8:44 PM